FAQs
1. What makes Lovebrook & Green different from other department stores?
We carefully curate ethical brands that combine craftsmanship, design and sustainability. Every brand we host has been chosen not only for its artistry but also for its integrity. We assess each brands’ commitment to people, planet and responsible business practices. Unlike traditional department stores, we place equal value on beauty and impact.
2. How do you verify that the brands you feature are truly ethical and sustainable?
We follow a clear and transparent Green Claims Code verification process. Each brand provides evidence — from certifications to independent reports — that supports its sustainability claims. This way, you can shop knowing that every piece has been carefully checked and not simply taken at face value.
3. Where do your brands source their materials?
Transparency matters to us. Each brand shares detailed information about its materials as part of our assessment. Many use recycled or regenerative sources, others work with heritage craftspeople, and all prioritise responsibility. You’ll find sourcing information clearly explained on each brand’s page.
4. How does Lovebrook & Green support artisans and communities?
Behind many of our brands are skilled hands and centuries-old techniques. By working with local makers, cooperatives, and social enterprises, our brands help preserve cultural craftsmanship while ensuring fair pay and dignified livelihoods. When you choose a piece here, you’re supporting those stories.
5. Do you ship worldwide, and how do you manage the environmental impact of shipping?
At present, we deliver across the UK. International shipping will be introduced soon, with careful thought given to minimising environmental impact.
6. How do I know which product is right for me?
Each product page shares more than the design details – it tells the story of the materials, craftsmanship and values behind the piece. For personal guidance, our customer associates are here to help you find the right piece that feels like it was made for you.
7. What happens if I want to return an item?
We encourage thoughtful purchasing, but we understand that sometimes a piece may not be quite right. Items can be returned within 14 days if unused and in their original condition. Our returns process is simple and respectful – designed to balance your needs with our commitment to reducing waste.