Effective Date: 16th June 2025

These Terms of Use, and any documents referred to herein, set out the terms and conditions on which you are permitted to use our website located at www.lovebrookandgreen.com (“our website”). By using our website, you agree to be bound by, and to comply with, these Terms of Use (the “Terms”).

“You” or “you” refers to you as a user of our services or as a user of our website. As used herein, “Services'' means our website and any other service described herein and offered by Lovebrook & Green.

If, for any reason whatsoever, you do not agree to these Terms or do not wish to be bound by them, you must not access or use our website.

1. Information about us

We are registered in England and Wales under company number 15910229 with our registered office at 14 Grays Inn Road, London WC1X 8HN. Our VAT number is 485 6155 59.

To contact us, please get in touch via our contact telephone number, which is 07356 107 550 and/or our contact email address, which is customercare@lovebrookandgreen.com.

2. Our Services

Lovebrook & Green is a platform designed to connect buyers (the “Buyers” or “you”) with a range of products and services provided by third-party vendors.

To do this, we offer a digital marketplace where pre-approved businesses (hereinafter, “Vendors”) can list, promote and sell their products and services.

The sales made through our website are contracted directly between you and the relevant Vendors. Lovebrook & Green is not a party to the contract of sale. You are not buying directly from L&G, but from a Vendor.

While we host and promote the products or services, we do not fulfil, dispatch, or accept returns on behalf of Vendors. We do not review or control, and are not responsible in any way for, listings provided by Vendors and at no time do we possess any items offered for sale by Vendors through our website.

Lovebrook & Green operates as an intermediary and commercial agent for the sale of goods, authorised to conclude contracts on behalf of Vendors. For services, we act as an intermediary, facilitating connections between you and Vendors, but do not conclude contracts on behalf of Vendors. At no point do we become the Vendor or assume any legal obligations of the Vendor in respect of the Buyer.

While reasonable care has been taken to assess Vendors for their ethics and quality, we do not make any warranty, guarantee, or representation as to the Vendors’ ability, competence, quality, or qualifications.

3. Eligibility

Creating an account on our website, you represent and warrant that you:

• are 18 or older;
• have the authority to and are of legal age in your jurisdiction to bind yourself to these Terms;
• will not use a false identity or provide false information;
• will not use another user’s account without permission;
• will keep any account information we provide you with confidential;
• will immediately notify us if you know or suspect that the confidentiality of your log in information has been compromised;
• are solely responsible for all activities occurring under your account; and
• will only use our Services in a way compliant with all applicable laws and policies.

4. Our policies

In addition to these Terms, your use of our website is also governed by the following documents:

• Our Privacy Policy (available at [LINK]), which governs our use of your information.
• Our Cookies Policy (available at [LINK]), which governs our use of cookies.

By accessing and using our website, you agree to be bound by these policies.

5. Consumer Buyers

These Terms are intended to deal with Buyers who are consumers. The Terms do not apply to business customers. As a consumer Buyer, you may only purchase products and services via our website if you are at least 18 years old. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

6. Orders

Products and services are offered for sale on our website, subject to their availability. To place an order, you must register, select the items, and provide the necessary information. Each order is an offer by you to purchase, and is not accepted until the Vendor issues an email acknowledgement. Each Vendor is responsible for their own order fulfilment, refunds, cancellations, and complaints.

7. Delivery

Delivery methods and times vary by Vendor. Estimated times are not guaranteed. For orders from outside the UK, you may incur import duties and taxes, which are your responsibility unless otherwise stated. You will receive tracking details upon dispatch.

8. Prices

The Vendor sets the prices. Prices include VAT where applicable but do not include delivery charges unless stated. We take care to ensure prices are correct, but if an error occurs, you will be informed and may be offered a refund.

9. Payments

Payment can be made by Visa, MasterCard, and other advertised methods. We are not liable for delays if your card issuer refuses payment. You warrant that you have the legal right to use your chosen payment method. We take reasonable care to make our website secure and to keep your order and payment details safe.

10. Product and Service Information

We rely on information from Vendors and take care to ensure descriptions are correct, but errors may occur. If we discover a mistake with your order, we or the Vendor will contact you to offer a correction, alternative, or refund.

11. Cancellations and returns

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 apply to the Vendor. To cancel a contract, use the cancellation facility in your account or contact us for assistance.

For Goods

• You have the right to cancel a purchase within 14 days of receiving the goods.
• This right does not apply to custom-made, personalised, or perishable items.
• Made-to-order items are exempt from standard cancellation rights unless faulty. A restocking fee may apply if a return is accepted at the Vendor’s discretion.
• Goods must be returned within 14 days of cancellation, at your own cost, in new, unused condition with all original packaging.
• Refunds will be issued within 14 days of the Vendor receiving the returned item.

For Services

• You have the right to cancel a service within 14 days of contract, provided the service has not been fully performed.
• If the service has begun, you may receive a partial refund.
• Your right to cancel is lost once the service is fully performed.

12. Faulty or Misdescribed Goods and Services

You have rights under the Consumer Rights Act 2015. The Vendor is responsible for ensuring products comply with the law. Contact the Vendor directly for any issues. Variations in natural or handmade products do not constitute faults.

For Goods

If goods are faulty, you have the right to a full refund within 30 days, or a repair or replacement after 30 days. The Vendor must cover reasonable return costs.

For Services

If services are not performed with reasonable care, you can request a repeat or correction, or a partial/full refund.

13. Events outside our control

We are not liable for any failure to perform our obligations caused by an event beyond our reasonable control (e.g., strikes, natural disasters, transport failure). Our obligations will be suspended for the duration of such an event.

14. Prohibited uses

You may only use our Services for lawful purposes. You agree not to use the Services in any way that is illegal, harmful, harassing, or fraudulent. You also agree not to interfere with the proper working of the Services, such as by introducing viruses or attempting unauthorized access.

15. Links to third-party websites

We are not responsible for the content or data-processing activities of any third-party websites linked from our site.

16. Links to our website

You may link to our website in a way that is appropriate and does not harm our business. You must not suggest any form of partnership where none exists. We may withdraw permission to link at any time.

17. Effective date

These Terms are effective from the date you first accept them or use the Services.

18. Changes to these Terms and our policies

We may update these Terms from time to time. Changes are effective immediately when posted. Your continued use of our Services means you accept the changes.

19. Availability of our website

We do not guarantee that our website will always be available, uninterrupted, or accessible from any location. We reserve the right to suspend access for business or operational reasons.

20. Contract and account termination

We have the right to suspend or terminate your account and use of our Services at any time if you breach these Terms.

21. Ownership of material on our website

All intellectual property rights in our website and its content are owned by or licensed to us. Any use of the website and its contents, other than as specifically authorized, is strictly prohibited.

22. Indemnification

You agree to indemnify and hold Lovebrook & Green harmless from any claims, liabilities, damages, and costs arising from your violation of these Terms or your use of the Services.

23. No warranty and disclaimer

Your use of the site and services is at your own risk. They are provided "as is" and "as available" without any warranties. We do not guarantee the services will be accurate, reliable, error-free, or uninterrupted. This does not affect your statutory rights.

24. Our liability

To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage. We do not exclude liability for death or personal injury caused by our negligence, fraud, or other matters where it would be unlawful to do so. We are not responsible for any unforeseeable loss or damage.

25. Governing law and dispute resolution

These Terms are governed by English law. You agree to first contact us informally to resolve any dispute. For disputes with a Vendor, you should contact them directly. Legal proceedings may be brought in the courts of your home jurisdiction.

26. Severability

If any provision of these Terms is found to be invalid, it will be modified or severed, and the rest of the Terms will remain in effect.

27. Enforcing our rights

Our failure to enforce any right will not prevent us from enforcing it in the future.

28. Other important terms

These Terms govern the relationship between you, Lovebrook & Green, and the Vendor. No other person has rights to enforce these terms. We may transfer our rights and obligations to another organization. You may only transfer yours with our written consent.

"In writing" includes email. You can contact us at customercare@lovebrookandgreen.com.